Retail BC PEAK Training:

 

Frontline Services:

Training for those individuals who are new to retail or who are interested in improving their customer service skills.

 

1.       Keeping the Customer Satisfied

2.       Dealing with Difficult People

3.       Above and Beyond

 

Sales Skills:

Training for those individuals who are new to sales or want to review and/or upgrade their sales performance.

 

4.       Basic Selling Skills

5.       The Psychology of Selling

6.       Secrets to Increased Sales

 

Manager/Owner Development:

Training for new or prospective supervisors and managers as well as owners wishing to improve their business operation.

 

7.       Recruiting and Retaining Top Talent

8.       Cultivating a Team Environment

9.       Management Leadership Skills

 

Class Formats:

 

Individual courses last 3 hours and costs $69.00 plus GST

 

Corporate Training can be provided at a cost of $690.00 plus GST per course with a class size of up to 12 trainees.